Returns & Refund

We take utmost care to give you a good shopping experience. 

 

All our products are crafted with love to ensure our customers get the best style and utility.

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Post your purchase, each product undergoes a thorough Quality Check, before it is dispatched via our courier partners

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All this is done to empower you to make the most educated decision before making your purchase. Hence we do not support returns or refund requests.

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However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties. 

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In the case of Damaged product 

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• Pause. needs to be notified of the damaged product within 5 days from the delivery date via email to greenstark.consumers@gmail.com

• In the email, order number, image of invoice, 1 outer box image, 2 clear images of damaged product to be sent. 

• In case of multiple item shipments, only the affected product can be returned and replaced.

• We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter. 

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In case of Missing product

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• Pause. needs to be notified of missing product within 5 days from delivery date via email to greenstark.consumers@gmail.com

• In the email, order number, image of the invoice, 1 outer box image, 2 clear images of the opened box with all items received to be sent. 

• We will be unable to accept a refund request. But, we will be happy to promptly re-send the missing product

• Email will be responded to within 24-48 hrs and full assistance will be provided thereafter.